Privacy policy

Mindem is the trading name of Usha Oliver Coaching, based in London, United Kingdom. We are the data controller for personal information collected through this website.

For any privacy question, contact us at oliverusha@gmail.com or on +44 798 521 2359.

When you use our contact and booking forms we collect the details you choose to share, typically:

• Your name, email address and phone number
• Your area of interest (discovery call, coaching, MME, speaking)
• Any message or notes you send us
• Basic technical information from your browser (for site security and analytics)

We use your information to:

• Respond to your enquiry and arrange discovery calls or sessions
• Schedule and deliver coaching, MME workshops or speaking engagements you request
• Send you information you have specifically asked for (for example, podcast launch updates)
• Keep basic records for legal, tax and accounting purposes

We will not add you to a marketing list or send you unrelated promotional messages without your explicit consent.

We rely on your consent when you submit a form, on legitimate interest when responding to an enquiry, and on contract when delivering a service you have booked. Where required, we rely on legal obligation (for example, keeping financial records).

We keep enquiry data only as long as needed to respond and follow up (typically up to 12 months). Booking and financial records are kept for the periods required by UK law.

We do not sell your data. We share it only with trusted service providers who help us run this website and our operations (for example, email, hosting and calendar tools), and only for those specific purposes.

Under UK GDPR you have the right to:

• Ask for a copy of your personal data
• Ask us to correct or delete it
• Withdraw your consent at any time
• Object to certain uses of your data
• Complain to the UK Information Commissioner's Office (ICO)

To exercise any of these, email us at oliverusha@gmail.com.

Data submitted through this site is transmitted over an encrypted connection. We take reasonable technical and organisational measures to keep your information safe. No online service can promise perfect security — if you'd rather speak by phone, please do call us instead.